Shipping policy

Shipping

Rawufivalarehagi
Juergen Jacob
Spielturmweg 9, 48143 Münster, Germany
Email: info@rawufivalarehagi.store
Phone: +49 251 16090800

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Playhouses & play towers

Anchors, fixings, preserver and roof felt ship by parcel; playhouses, platforms and towers are heavy and bulky and ship palletised, the big play centres in several crates. Delivery is kerbside: the carrier brings it to the nearest accessible point, not assembled — a play set is heavy and the larger ones need two or more people, assembled on firm level ground and anchored into the ground with guard rails and a soft fall zone. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.