Refund policy

Returns & Refunds

Rawufivalarehagi
Juergen Jacob
Spielturmweg 9, 48143 Münster, Germany
Email: info@rawufivalarehagi.store
Phone: +49 251 16090800

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@rawufivalarehagi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A set, kit or accessory must be returned complete and in its original packaging; a playhouse, platform or tower that has been assembled, anchored or treated cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the footprint and fall-zone clearances, your ground and the children's ages before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Timber, fixings, slides, ropes, roofs and finishes weather and wear with use and are stocked as spares, and timber is a natural material that moves, greys and can develop fine cracks. Damage or a hazard from equipment not anchored into the ground, used without guard rails on a raised level or without a soft fall-zone surface, set on soft or sloping ground, climbed by adults, overloaded beyond the stated numbers or weight, or with fixings left loose, is not a warranty defect, and these are play products to be installed and supervised correctly.